Job Detail

 Data Analyst - Business Intelligence Job Opportunity (with ADG Online Solutions Pvt Ltd (CMMI Level 5) based in Faridabad,(Suraj Kund Road)

Role :  Data Analyst - Business Intelligence 
Experience :2 to 5 years
Location : Faridabad,(Suraj Kund Road)
Nearest Metro Station : Tugalkabad (10 min away from metro station)
Educational Qualification:-  Graduation or Post graduate in specific field.

Job description:Candidates from western suburbs and who have relevant experience in BI tools only apply

Responsibilities :

- Conduct analysis of MIS and operational problems, including work assignment schedules, staff productivity levels, long-term staffing needs

- Analyze contact types and volumes to detect emerging trends and - early warnings- of forecasted shifts in workload patterns

- Advise management regarding balancing work volume. Communicate necessary adjustments to workforce requirements based on changing/dynamic forecasts; reforecast when necessary.

- Ensure that capacity planning processes are aligned with business requirements. Point of Contact for all related workforce forecasting activities and requests.

- Facilitate monthly meetings with Clients and Operations to ensure accurate forecasting assumptions. Partner with Managers to identify business opportunities based on analysis of reports.

- Collaborate with stakeholders to identify opportunities for improvement of resource utilization and service levels

- Proactively contribute to the continuous improvement of WFM through the input into development and introduction of new ideas, technologies and opportunities

- Provide analysis of call center performance and customer satisfaction data in support of operational improvement initiatives

- Assess key metrics and help design and implement initiatives to improve KPI and Metric Reporting in these areas