Job Detail

Customer Support Engineer - Cloud & ERP Support - ADG Online Solutions Pvt. Ltd.

Date Posted: Feb 09, 2021
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Job Detail

  • Location:
    Delhi, Delhi, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    10
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Jun 09, 2021

Job Description

Customer Support Engineer - Cloud & ERP Support Job Opportunity (with ADG Online Solutions Pvt Ltd (CMMI Level 5) based in Faridabad,(Suraj Kund Road)

Role : Customer Support Engineer - Cloud & ERP Support
Experience :2 to 5 years
Location : Faridabad,(Suraj Kund Road)
Nearest Metro Station : Tugalkabad (10 min away from metro station)
Educational Qualification:-  Graduation or Post graduate in specific field.

Job description:

  • Create, review, and edit Help Center articles. Periodic review and revision of Help Center Articles.
  • Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
  •  Managing customer expectations and customer experience to maximize customer satisfaction.
  •  Actively maintaining and participating in job-related training activities.
Job Requirements :
  • Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
  • Multitasking and performing effectively under pressure.
  • Creating and curating knowledge articles, enabling customers to resolve their issues independently.
QUALIFICATIONS
- 2+ years of consulting or customer-facing experience in an enterprise B2B, cloud software organization.

- A self-starter. Someone who takes initiative, complete ownership of projects. Delivers efficiently and aggressively against timelines.

- Love problem-solving and are excited to learn technical skills and troubleshooting

- Enterprise CRM experience such as Salesforce, Oracle

- Hands-on technical experience with configuration, data, and process modeling,

- Bonus if you have experience with Field Service Management processes in at least one of our industry sectors such as manufacturing, healthcare, telecom, construction.

- Excellent communication skills, equally comfortable with crafting emails as well as leading a white-board discussion with customers or delivering a functional system.

 


Notice period: can join at the earliest

Interested ones can share their resumes on adghr@adgonline.co.in or call- 9667077736

Benefits

Skills Required

Job is expired

Company Overview

Faridabad, Haryana, India

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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