Customer Support Associate

Customer Support Associate - Paytm

Date Posted: Jun 16, 2022

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Customer Support: Outbound Calls/Email Process to provide them with a solution to their queries
Customer Query and Complaints Resolutions & maintain a high level of customer-focus to achieve customer happiness.
Ability to deal with Shifting priorities and high workload
Serve as a point of contact for customer and internal escalations.
Excellent written and verbal communication Skills
Strong Customer service skills
Must be very confident and presentable
Should have excellent convincing and problem solving Skills
Team-Oriented, Self-Motivated and Performance Oriented.
Ability to read, write & communicate in English or other language (Hindi) required.
Must be a self-starter, Organized, details oriented employee.

Desired Candidate profile

Excellent English communication required
Should have the work experience in a customer service or technical support (If candidate is having experience more than 1 yr.)
Minimum Qualification: 12th/10th & should be a Graduate
Work Experience: Fresher & 1 to 2 years
Flexible to work for 6 days with 1 rotational off
Email/Voice Process

As Per Company Norms