Customer Success Manager

Customer Success Manager - ADG Online Solutions Pvt. Ltd.

Date Posted: Oct 13, 2020

Job Detail

Location:

Faridabad, Haryana, India
Company:

ADG Online Solutions Pvt. Ltd.
Type:

Full Time/Permanent
Shift:
Career Level:
Positions:
Experience:

2 Year
Gender:

No Preference
Degree:
Apply Before:

Apr 12, 2021

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Job Description

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools

Benefits

Skills Required

Job is expired

Company Overview

ADG Online Solutions Pvt. Ltd.

Faridabad, Haryana, India

0 Current Jobs Openings

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

Job Detail

Customer Success Manager - ADG Online Solutions Pvt. Ltd.

Job Detail

Job Description

Benefits

Skills Required

Company Overview

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