Accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources aligned to the account. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones..
Engages Customer Executive Sponsors
Establishes and nurtures strong executive sponsorship and manages the relationships with customer leadership to drive the execution of the support coverage model, strategic account plan, consumption roadmap delivery execution oversight.
Leverages technology experience
Is experienced with real-world, hands-on experience designing, developing, deploying, and supporting large technology solutions. Knowledgeable and experienced in creating solutions that leverage cloud technologies and that provide maximum business value, which sustain the test of time.
Accountable for Delivery Orchestration Support Outcomes
Provides leadership and orchestration across the Success Support team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams, and other CSAMs as appropriate. Balances prioritization between implementing new capabilities and ensuring customer operational health
