Job Detail

Job Description

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

We are urgently hiring for a large e-commerce brand’s voice process at the following locations:

1. Marathalli

2. Electronic office

3. Bellandur (client location. Selected candidates will be Teleperformance employees)

This is a work-from-office role only

Principal Duties & Responsibilities:

• The customer support representatives will answer daily customer correspondence through voice methods.

• These call center representatives provide order assistance and product information in an efficient and professional manner.

• Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch

• Provide accurate, valid, and complete information by using the right resources within the company.

• Handle Customer Complaints and Escalations.

• Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.

• Go the extra mile to engage with Customer Requirements

Who all can apply?

• Excellent communication skills . Must be fluent in both English and Hindi (spoken)

• New graduates and freshers can apply

• If candidate is pursuing graduation, then minimum 6 months experience is required.

• 1 year of experience is preferred . Freshers also can apply , however need to score Versant 6 .

• BPO experience will be preferred

• CTC INR 17,500-27,000

• Work window 8am to 9 pm (9 hour shift)

• Teleperformance also hires business development executives (inside sales), customer care specialists and customer relations representatives for this role

Skills Required

• Communication Skills