Customer Service Executive

Customer Service Executive - Ujjivan Financial Services Pvt. Ltd

Date Posted: Mar 31, 2020

Job Detail

Location:

Mumbai, Maharashtra, India
Company:

Ujjivan Financial Services Pvt. Ltd
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

1
Experience:

6 Year
Gender:

Male
Degree:
Apply Before:

Nov 12, 2020

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Job Description

Any Graduate with Minimum 1- 2 experience is customer service
Responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates
Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
Ensure addressing all customer queriesgrievance on time; constantly reduce customer grievances escalated to regional SQ
Attend Branch walk- in customers; understand their requirements and guide them to fulfill their queriesconcerns
Understand customers requirements and create opportunities to cross sell relevant products services
Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Engage in creating awareness about appropriate loan utilizationsavings to the customers
Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assisteducate customers to use ATMs or dispensing cash .
Maintain current knowledge of company products and services, applicable regulations KYCAML norms

RoleTelecalling/Telemarketing Executive

Industry TypeBanking, Financial Services, Broking

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice

Education

UG :Any Graduate in Any Specialization

PG :MBA/PGDM in Marketing

Key Skills

Benefits

Skills Required

Job is expired

Company Overview

Ujjivan Financial Services Pvt. Ltd

Noida, Uttar Pradesh, India

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Job Detail