Salary: INR 3,00,000 - 4,00,000 PA. Industry:IT-Software / Software Services Functional Area:IT Software - Application Programming, Maintenance Role Category:Programming & Design Role:System Analyst
1. Pick up around 80 to 100 inbound Calls and gather necessary customer information about caller.
2. Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer.
3. If call is for existing case, it needs co-ordination with concern engineer to provide latest status to customers.
4. Should have good typing speed to quickly create customers cases/update S.R. in ticketing system ( > 35 WPM).
5. Must have excellent communication and customer handling skills.
6. Must be proficient in MS Office.
7. Resolve non-technical issues over call/e-mail related to product registration, subscription, licensing etc.
8. Candidate would require to work in 24 X 7 Support Environment.
9. Fluent in English Communication (Speaking, Reading, Writing)
10. Previous experience of working with International customer handling phone process is an added advantage.