Customer Care Support – Ahmedabad

Customer Care Support – Ahmedabad – Sophos Technologies - Sophos Technologies Pvt Ltd.

Date Posted: Nov 28, 2019

Job Detail

Location:

Ahmedabad, Gujarat, India
Company:

Sophos Technologies Pvt Ltd.
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

10
Experience:

3 Year
Gender:

No Preference
Degree:
Apply Before:

Jun 29, 2020

Email to Friend Add to Favourite Report Abuse

Job Description

JD for Customer Care Support: Good Communication Skill

1. Pick up around 80 to 100 inbound Calls and gather necessary customer information about caller.
2. Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer.
3. If call is for existing case, it needs co-ordination with concern engineer to provide latest status to customers.
4. Should have good typing speed to quickly create customers cases/update S.R. in ticketing system ( > 35 WPM).
5. Must have excellent communication and customer handling skills.
6. Must be proficient in MS Office.
7. Resolve non-technical issues over call/e-mail related to product registration, subscription, licensing etc.
8. Candidate would require to work in 24 X 7 Support Environment.
9. Fluent in English Communication (Speaking, Reading, Writing)
10. Previous experience of working with International customer handling phone process is an added advantage.

Salary: INR 3,00,000 - 4,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:System Analyst

Benefits

Skills Required

Job is expired

Company Overview

Sophos Technologies Pvt Ltd.

Ahmedabad, Gujarat, India

0 Current Jobs Openings

Sophos evolves to meet every new challenge, protecting more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyber threats. Powered by SophosLabs, our cloud-native and AI-enhanced solutions are able to a... Read More

Job Detail