Customer Care Representative

Customer Care Representative - Ujjivan Financial Services Pvt. Ltd

Date Posted: Mar 31, 2020

Job Detail

Location:

Bengaluru, Karnataka, India
Company:

Ujjivan Financial Services Pvt. Ltd
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

1
Experience:

6 Year
Gender:

Male
Degree:
Apply Before:

Oct 22, 2020

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Job Description

Any Graduate with Minimum 1- 2 experience is customer service
Knowledge of local language and area with good communication skills local hire
Responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates
Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
Attend Branch walk- in customers; understand their requirements and guide them to fulfill their queries/concerns
Understand customers requirements and create opportunities to cross sell relevant products/ services
Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Engage in creating awareness about appropriate loan utilization/savings to the customers
Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .

Maintain current knowledge of company products and services, applicable regulations KYC/AML normsv.

RoleSales/Business Development Manager

Industry TypeBanking, Financial Services, Broking

Functional AreaSales, Retail, Business Development

Employment TypeFull Time, Permanent

Role CategoryCorporate Sales

Education

UG :Any Graduate in Any Specialization

PG :MBA/PGDM in Marketing

Benefits

Skills Required

Job is expired

Company Overview

Ujjivan Financial Services Pvt. Ltd

Noida, Uttar Pradesh, India

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Job Detail