Customer Care Representative

Customer Care Representative - Ujjivan Small Finance Bank limited

Date Posted: Mar 27, 2020

Job Detail

Location:

Mumbai, Maharashtra, India
Company:

Ujjivan Small Finance Bank limited
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

6
Experience:

6 Year
Gender:

No Preference
Degree:
Apply Before:

Aug 21, 2020

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Job Description

Any Graduate with Minimum 1-2 experience is customer service
Knowledge of local language and area with good communication skills ?? local hire
Responsible for delivering seamless customer experience; make Ujjivan customers feel as ??privileged customers ??of Ujjivan and play an active role in improving customer retention rates
Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
Understand customers?? requirements and create opportunities to cross sell relevant products/ services
Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Engage in creating awareness about appropriate loan utilization/savings to the customers
Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .

Maintain current knowledge of company products and services, applicable regulations ??KYC/AML normsv.

we are looking for Female candidates only .

Candidate Should apply from South 24 parganas, Diamond Harbour location .

Salary: INR 2,00,000 - 2,75,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role:Fresher

Employment Type:Full Time, Permanent

Benefits

Skills Required

Job is expired

Company Overview

Ujjivan Small Finance Bank limited

Delhi, Delhi, India

0 Current Jobs Openings

Ujjivan Financial Services Limited started operations as a NBFC in 2005. On 7 October 2015, Ujjivan received an in-principle approval from the Reserve Bank of India to set up a small finance bank.[8] At the time, the company already serviced over 2.6... Read More

Job Detail