Inbound Call by Customer and solve queries, register complaints.
Proactively keeps up to date on new procedures
Complete understanding of the platform and process.
Complete ability and empowerment to provide end to end resolution (including online and offline if required)
Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable)
Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality
Rotational Shift 24x7
Rotational Week Off - 1 in week .
As Per Company Norms
