The role is focussed on ensuring the best customer service is given to all members and potential members at all times. This role and the FOH Team that reports into the this role plays an integral part in how members perceive the club and Health Club. The Member Services Manager reports directly to the Club General Manager. This position involves working within a team environment, effectively working with seniors, peers and front of house staff within their immediate team. The position also involves extensive liaison with members and the Club team members. The members services manager is responsible for all FOH resource To ensure the Club members services strategy is adhered to through the successful management and monitoring of member administration, queries, complaints, feedback and departure. The role requires the individual to work independently.
