Analyze overdue MIS and keep it minimum.
Coordination with Banks with an appropriate solution to client queries/payment issues
Handhold the customer through the post-sales process till possession.
Ensure timely raising of demand letters, reminders, cancellation, and forfeiture notice to client.
Following up with internal and external customers for timely resolution and handling customer queries and calls within turnaround time.
Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive on boarding experience for new clients
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues
Resolving customer complaints quickly and efficiently.
Coordination with accounts department for documentation purposes.
Assure customer files/data safely stored and no loss/misplacement of any important document.
Assist team in meeting deadlines (agreements /registrations/ payments).
All KYC (Pan card/passport/OCI) documents collected for all clients.
Assure the maintenance & timely Updations of allotment/agreement dates.
Assure the team hands over important legal documents only to customers or their authorized personnel (letter required).
Desired Candidate Profile
8 -12 years of experience in Customer Service ( Real Estate )
Maintain a positive attitude focused on customer satisfaction
Knowledge of mediation and conflict resolution techniques is preferable
A solution-oriented thinker with strong problem-solving skills.
Proven ability to work towards and meet targets.
Excellent interpersonal and communication skills
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More
