CBSL is Hiring For Process Trainer at pune

CBSL is Hiring For Process Trainer at pune - Tata Business Support Services

Date Posted: Dec 02, 2019

Job Detail

Location:

Pune, Maharashtra, India
Company:

Tata Business Support Services
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:
Experience:

6 Year
Gender:

Male
Degree:
Apply Before:

Jun 29, 2020

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Job Description

Greetings of the day !!!!

Role: Process Trainer

JOB RESPONSIBILITIES:

To train the new recruits on product & process/soft skills and bring them up to the expected bench mark, before they hit the floor.
Ensuring Improvement of Quality Scores of Employees
Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
Responsible for the certification of the new hire trainings at the respective center
Responsible to increase training through put for the respective batch.
Conducting Knowledge Assessment Test on timely basis.
Prepares new sales representatives by conducting orientation to sales process.
Developing individual coaching plans, providing resources and assistance.

HIRING SPECIFICATION:
Education:- Graduate
Experience:
Minimum 2 years of experience in training in the field of soft skills and communication.

Attributes:

Good communication skills
Good interpersonal skills
Problem solving skills
Continuous learning ability
Soft skills
Feedback sharing
Clear and logical approach

Regards,

Firdos Shaikh

Salary: INR 2,50,000 - 4,00,000 PA.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Training
Role: Technical/Process Trainer
Employment Type: Full Time, Permanent

Benefits

Skills Required

Job is expired

Company Overview

Tata Business Support Services

Hyderabad, Telangana, India

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Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business... Read More

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