Check customer queries and assure at first with a deadline to resolve his/her queries. Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries and convert them into sales by explaining our products.* Communicating with customers through various channels. ** Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.** Approach each customer and understand their buying experience. For all negative experiences, resolve and inform the customer on it. Maintain a record of leads you have converted.** Answer calls or e-mails and provide information about products and services in a highly professional manner. Ensure customer satisfaction and provide professional customer support.*