Key Responsibility -
Responsible for heading a retail banking branch with responsibility for efficient operations, customer service and marketing for all retail banking products. Also oversees daily operation in the branch and ensures that service quality standards are maintained.
Achieving Business targets in terms of Book size, Yield, Fee-based income and customer quality for the functional area. Leading the team of the Branch to achieve the Profit targets.
Improve efficiency and productivity of Staff, Turn-Around-Time, etc. of the Branch.
Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
