Devise action plan for the Branch and ensure that Liabilities business -
(Book size of CASA, yield, fee based income and Business quality)
targets for the Branch is met.
Effectively manage the sales and service environment of a branch
Actively Identify and establish the business relationship with Retail customer in the Area of function.
Strategic Sales direction for cross sell and Sales Planning for the Area of function and Monitoring and Improving Sales productivity.
Responsible for undertaking various sales campaign / promotions in the Area of function.
Customer centric approach and Deepening the customer relationships
Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged.
Non Financial Responsibilities -
Coordinate with BOSM and Team Leaders for developing Business
Supervise the day to day functions of the branch including Vault, drawer and ATM balancing ,Overseeing teller and customer service duties, Assisting with customers transactions
People Management -
Manpower planning for Branch staff and performance appraisal,
Develop alternative channels for CASA business sourcing
Ensure full team is committed and customer focused in their approach,
Achieve high employee satisfaction and retention of good performers and Manage attritions through motivation and job satisfaction
Identify and carry out all actions/activities related to business growth
Train the Branch staff at periodic intervals in New products, features and competition
Assist in devising and implementing a customer acquisition and retention programme.
Compliance & Risk Responsibilities -
Adhere to regulatory compliance and banks policies and procedures , Banks code of conduct and Ensure to comply all.
Liaoning and Co-ordination with regulatory bodies and other related organizations
Address critical issues and potential conflicts in a candid and timely manner
Key Responsibility -
Responsible for heading a retail banking branch with responsibility for efficient operations, customer service and marketing for all retail banking products. Also oversees daily operation in the branch and ensures that service quality standards are maintained.
Achieving Business targets in terms of Book size, Yield, Fee-based income and customer quality for the functional area. Leading the team of the Branch to achieve the Profit targets.
Improve efficiency and productivity of Staff, Turn-Around-Time, etc. of the Branch.
Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
