Associate Hiring For Customer Support.

Associate Hiring For Customer Support. - ADG Online Solutions Pvt. Ltd.

Date Posted: Oct 13, 2020

Job Detail

Location:

Faridabad, Haryana, India
Company:

ADG Online Solutions Pvt. Ltd.
Type:

Full Time/Permanent
Shift:
Career Level:
Positions:
Experience:

3 Year
Gender:

No Preference
Degree:
Apply Before:

Apr 12, 2021

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Job Description

Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based

Benefits

Skills Required

Job is expired

Company Overview

ADG Online Solutions Pvt. Ltd.

Faridabad, Haryana, India

0 Current Jobs Openings

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

Job Detail

Associate Hiring For Customer Support. - ADG Online Solutions Pvt. Ltd.

Job Detail

Job Description

Benefits

Skills Required

Company Overview

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