Job Detail

1)Drive Branch Operational Health Index (BOHI) & Re-KYC completion and bring in improvement as per Annual Operating Plan

2)Conduct Risk Based Visits (RBV), strategize risk mitigation plans and implement the same

3)Implement actionable emanated from 'Local Oversight by Cluster Heads (LOC)' reports

4)Ensure closure of all open audit actionable of branches within 60 days from date of audit report

5)Monitor Monthly Compliance Statement submission by branches and ensure timely compliance of non-complied items by the branches

6)Ensure uptime of digital kiosks like SBK, PBK, CDK, BNA/Recycler

7)Ensure seamless functioning of Aadhaar Centres and achievement of average numbers (enrollment/updation) stipulated by UIDAI

8)Drive activities such as reduction of NFTR, Saksham & CRM usage, Tab uptake of Sales/RM/Branch/BDE (Salary) Channels

9)Impart trainings to the branch/sales resources and RMs on Branch Operations, Processes, Swagat, Aadhaar related activities, digital kiosks, tab use, etc.

10)Act as point of contact for queries relating to digital kiosks, Tablets, Aadhaar, etc. including visitingbranches and resolving issues pertain to above.

11)Handle Statutory Notice portal ensure closure of all such notices within stipulated timeline

12)Conduct investigation into alleged mis-selling activities or any other incidents and submit reports as directed by BBO-CO

13)Monitor customer complaints and ensure resolution thereof within specified timeline; meet Banking Ombudsman at regular intervals, build effective rapport and ensure satisfactory resolution of all escalated complaints within 5 days.

14)Ensure timely responsiveness to all the triggers like onboarding liability (Hunter), transaction triggers (COSMOS), triggers sent by Central Re-scrutiny Unit (CRU) on vouchers and office account transactions, etc.

15)Participate in the Cluster/Circle level Structured Meeting and share the actionable assigned to BBO with CO team for implementation

16)Monitor office accounts of branches and ensure reversal of SA/SL outstanding entries within stipulated timeline/15 days whichever is earlier

17)Monitor/supervise/handle the following activities:

a. Dispatch of AOF/vouchers to CPU/RMA

b. Updation of dispatch entry details of AOFs

c. Oversight on second level field verifications (SLFV)

d. Approval for opening of current accounts with other banks and management of these accounts

e. BOD and SOL creation for new branches

f. Approve POA requests of branches

g. Ensure biometric use by all branch functionaries on Finacle and Saksham platforms

h. Follow-up with branches for completion of verification of fixed assets

i. Conduct Business Continuity Plan (BCP) as directed by BBO-CO

Perks and Benefits