Job Detail

Job Summary
The Security Specialist ensures implementation of security processes and procedures at UPS facilities. He/She addresses dishonesty, physical security, and employee security issues; this may include assisting in investigations. This position monitors claim and damage information to identify trends and respond appropriately.

Job Duties
Analyzes Package Claims
Reviews paid claims data to identify accounts that needed attention.
Evaluates claims data from specific package delivery centers to determine where claims originated.
Produces the monthly claims report for each division to summarize claims information, trends, and analysis.
Responds to stakeholder questions (e.g., Business Development, etc.) to ensure understanding of claims report findings.
Monitors High Risk Shippers
Reviews the High Risk Shipper report to verify receipt of high risk packages (e.g., cell phones, computers, etc.).
Monitors high risk account documentation to ensure pickup and delivery guidelines are followed.
Partners with package delivery center management to conduct high risk account audits.
Reviews Theft Risk
Examines theft and open package data to determine links to company employees.
Conducts physical audit of potential theft areas (e.g., bathrooms, trash cans, etc.) in the package delivery centers to discover possible theft.
Conducts audit of delivery vehicles (e.g., locks, etc.) to reduce exposure to potential package theft.
Inspects package delivery center facilities and property to check for unsecured access areas.
Conducts Driver Audits
Reviews claims data to identify drivers with the most claims.
Examines driver reports to determine if drivers are following driver release (i.e., package left without a signature) guidelines.
Follows drivers on their deliveries to observe and verity driver release discrepancies.

Job Specific Competencies
Entry Level: The minimum acceptable proficiency level, required of ALL individuals upon entry into the position.
Standard: The level of proficiency required to satisfactorily perform all of the duties required in the position.

Conducts Research

Develops a systematic approach to conducting research. Gathers and evaluates information that relates to a research question, Utilizes tools that measure data related to a research problem, Draws conclusions based on sources of information.
X No entry level required.
A
Entry Identifies the business problem that requires research; identifies sources of information that are relevant to a problem; reviews literature and data related to the research question; summarizes information from data sources.
B
Std Uses the research problem to guide relevant data gathering and benchmarking; develops a working knowledge of literature related to the research problem; minimizes personal biases that may impact the research process or outcomes; gathers data that represent all sides of the business case.
C Designs standard research studies (i.e., descriptive) that collect information on the immediate business problem and related problems; identifies appropriate research methodology to use during research; develops standard research tools and materials designed to gather data (e.g., interviews, focus groups, etc.); integrates, interprets, and summarizes information from various sources; identifies relationships within the data; draws conclusions based on multiple, relevant data sources.
D Designs and evaluates complex research studies (e.g., predictive or experimental) to address the immediate business problem and related problems; identifies cause/effect relationships within the data; interprets findings and their implications to the business.

Detail Orientation

Plans and completes work with thoroughness, giving attention to specific information, and individual details, conditions, necessary record keeping, and elements of that work.
X No entry level required.
A
Entry Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
B
Std Distinguishes between big picture concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.
C Develops plans that balance details and the big picture; adapts the level of detail required for a given audience and the purpose; completes work with thoroughness; maintains records and information in an organized manner; audits available information for inconsistencies; maintains documentation that support the completion of work and retention of details/decisions.
D Recalls specific, accurate information about events or conversations; develops tools, such as an issues database, for capturing details or records management processes to maintain detailed documentation; transitions between abstract concepts or ideas and concrete activities or work with ease; maintains documentation that support the completion of work and retention of details/decisions.

Incident Investigation

Responds to requests, problems, and critical situations to discover the causes, document findings, and identify responses, next steps, and resolution.
X No entry level required.
A
Entry Describes types of incidents; demonstrates basic knowledge of requirements for initiating an investigation of incidents; describes the procedures followed for investigating incidents.
B
Std Applies established procedures for responding to incidents; determines and documents information pertinent to incidents; communicates resolutions or results to stakeholders.
C Analyzes information on incidents to determine causes and document findings; identifies patterns or trends among incidents; determines next steps required by type of incident; recommends new approaches to incident investigation and response.
D Investigates complex or unusual incidents; forecasts potential threats and possible responses; assesses and modifies investigatory processes of incidents; develops new tools and techniques for investigating, analyzing, and documenting incidents.

Legal, Regulatory, and Compliance Knowledge

Applies knowledge of laws, regulations, governing agencies, procedures, audits, programs, and practices that reduce company risk.
X No entry level required.
A
Entry Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety.
B
Std Applies knowledge of agencies' functions and regulations to compliance and enforcement activities; identifies routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance.
C Responds to compliance problems and identifies appropriate actions; identifies people needed to resolve compliance problems and collaborates to develop corrective action plans; identifies programs that reduce risk and enhance safety; explains implications to changing laws and regulations.
D Resolves complex, recurring problems; advises others in improving safety and minimizing company risk; adapts organizational procedures or processes to meet new or changed regulations; provides expertise in legal or regulatory compliance issues; identifies compliance policies and procedures for new work environments.

Operational Security Knowledge

Applies knowledge of the security practices, procedures, and standards designed to protect people, facilities, and assets; to prevent unauthorized access to facilities, equipment and resources; and to mitigate the risk of harm, loss, and/or damage to people, facilities, and assets.
X
Entry No entry level required.
A
Std Demonstrates awareness of concepts, practices, policies, procedures, and standards of operational security (e.g. physical security controls, investigation techniques, etc.); demonstrates basic understanding of security issues, concerns, and solutions.
B Applies operational security policies and procedures to administer, monitor, and enforce physical security controls; demonstrates the ability to identify security issues, concerns, and solutions; applies working knowledge of investigative techniques for security violations.
C Applies advanced security knowledge in evaluating and implementing changes to procedures and controls; demonstrates the ability to identify and assess security issues and to recommend and implement solutions; applies in-depth knowledge of investigative techniques for complex security violations; possesses knowledge and ability to educate others about security policies.
D Applies expert security knowledge in the development and execution of strategies, policies, standards, and controls; demonstrates the ability to evaluate and assess complex and recurring security issues; advises others in the security solution development process; applies expert knowledge of investigative techniques for complex security violations; demonstrates knowledge of trending and benchmarking practices to ensure compliance with industry security standards; demonstrates the ability to build cross-functional support of security policies, procedures, and initiatives.

Report Generation

Accesses appropriate databases, writes information queries, and produces customized reports. Interprets and clarifies data, as necessary.
X No entry level required.
A
Entry Possesses ability to generate simple reports using basic functions in software, and/or writing basic queries; identifies information required to complete reports and identifies existing reports generated by others.
B
Std Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies issues with report generation (e.g., missing variables, incorrect data, etc.)
C Addresses and resolves issues impacting information systems reporting; looks for ways to minimize report generation and required storage; modifies existing report formats; creates and interprets customized reports; integrates data, information, and documents from multiple software programs; writes more complex report queries.
D Able to design new report generation processes; identifies emerging trends that impact information retrieval and reporting; develops standards for report generation, maintenance, and distribution; writes highly complex queries to generate ad- hoc, customized reports; creates templates for standardized report creation; writes macros to automate queries.

Small Package Operations Knowledge

Applies knowledge of small package processes, procedures and methods to ensure safety, quality, and performance within the operations. Uses knowledge of tools, equipment, and technology to properly and safely sort and load packages.
X No entry level required.
A
Entry Demonstrates and explains proper processes, procedures and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation.
B
Std Demonstrates a detailed understanding of processes, procedures, and methods within small package operations; demonstrates a broad knowledge of tools, equipment, and technology used in small package operations; identifies root causes of recurring issues; describes the general structure of small package operations.
C Demonstrates a complex knowledge of small package operations; considers the impact of small package operations on other parts of the business; develops solutions to improve operations.
D Demonstrates an in-depth knowledge of small package operations; evaluates new or improved processes, procedures, methods, tools, equipment, and technology; understands the impact of emerging trends on small package operations; develops strategic plans for effective small package operations.

Solicits and Gathers Information

Uses information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing to obtain information.
X No entry level required.
A
Entry Demonstrates a general knowledge of techniques for soliciting and gathering information.
B
Std Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information.
C Uses in-depth techniques to uncover new information or details that are not readily available; selects techniques and strategies that are appropriate for the audience; chooses techniques that result in more accurate and thorough information; implements strategies that minimize biases and preconceived ideas.
D Uses multiple information gathering techniques to gain cooperation from sources initially unwilling to provide information; varies methods of information gathering as unexpected events occur or unanticipated information is uncovered; interprets no-verbal cues that may be inhibiting information gathering; establishes procedures or methods for gathering and soliciting information.

Technology Knowledge

Applies knowledge of technology industry, trends, and best practices to UPS.
X No entry level required.
A
Entry Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work.
B
Std Recognizes the basic impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment.
C Leverages technological knowledge to achieve business objectives; resolves technological issues impeding work; adapts technological information, facts, or data to varying situations or groups; recommends changes to technological approach based upon knowledge of trends and best practices.
D Contributes to technology strategy; identifies emerging technological expertise outside the company; shares detailed technological knowledge and expertise and helps others with their technological problems; anticipates future technological needs or requirements of the business.