1. Post: Assistant Manager/Senior Officer
2.Qualification: Graduate/Postgraduatedegree.
3. Minimum Experience : Minimum2+yearsincustomerserviceindustry(preferablycreditcards)
4. Role and Responsibilities: Handle customer queries and complaints effectively and efficiently. Work with responsibility and accuracy within the defined TAT. Respond to customer complaints/queries in good professional English — both written and spoken. English skills (written & spoken) should be of the standard befitting the brand image of BFSL Be an integral part of the Team and should have readiness to learn new things. Acquainted with the Cards collections domain and its working. Effectively manage Vendors and activities related to them. Liaison with Internal and external customers. Adhere to the internal and external policies and guidelines.
5. Job specific skills: Excellent written and verbal Communication skills in English and Hindi. Minimum 2 years work experience in customer service department (preferably with a reputed bank or a telecom service provider) Welh'ersed with professional communication etiquettes in regards to customer complaints and feedback. Good computer skills (word, excel, PowerPoint etc.) Welh'ersed with intricacies of the credit card industry (preferably collections) Patient listener. Capable of Decision Making. Good Interpersonal Skill. Customer centric.
BOB Financial Solutions Limited (formerly known as Bobcards Limited) was established in the year 1994. It is a Non Banking Financial Company, wholly owned by Bank of Baroda, one of the top banks of India. The Company's primary business is credit card... Read More
