Assistant Manager Network Operations

Assistant Manager Network Operations - NTT Global Networks

Date Posted: Mar 26, 2020

Job Detail

Location:

Mumbai, Maharashtra, India
Company:

NTT Global Networks
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:
Positions:

4
Experience:

5 Year
Gender:

Male
Degree:
Apply Before:

Apr 23, 2020

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Job Description

This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.
Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations' Managers
Work experience in a fast-paced Network Operations environment
Experience in remote troubleshooting and diagnosis of network connectivity issues
Work with a variety of customers and vendors (technical as well as non-technical)
Work with Telecommunication Service Providers to resolve escalated circuit problems
Perform complex changes on the network and security devices
Work with hardware/software vendors to resolve problems
Work in a rotating shift schedule
Manage Global Operations Center shifts and exchange handoff between various shifts
Manage daily work distribution for Global Operations Center
Become an SME for a few priority customer accounts and be proactive to improve customer service
Train and mentor juniors
Participate in various Network and Security projects
Participate in weekly/monthly/quarterly service review calls with customers
Contribute in providing appropriate content for the weekly/monthly/quarterly service reports
Any additional task given to the incumbent from time-to-time based on business needs

RoleTechnical Support Manager

Industry TypeTelcom, ISP

Functional AreaIT Hardware, Technical Support, Telecom Engineering

Employment TypeFull Time, Permanent

Role CategoryTechnical Support

Education

UG :Any Graduate in Any Specialization

PG :Any Postgraduate in Any Specialization

Doctorate :Any Doctorate in Any Specialization, Doctorate Not Required

Benefits

Skills Required

Job is expired

Company Overview

NTT Global Networks

Mumbai, Maharashtra, India

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TT Global Networks, a subsidiary of NTT Communications, is a leading pioneer in the software-defined networking industry. We are looking for dynamic team members who love what they do, are looking for a challenge and want to be a part of a rapidly g... Read More

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