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Assistant Manager / Customer support - ADG Online Solutions Pvt. Ltd.

Date Posted: Oct 13, 2020
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Job Detail

  • Location:
    Faridabad, Haryana, India
  • Company:
    ADG Online Solutions Pvt. Ltd.
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Apr 12, 2021
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Job Description

Job Duties:

  • Responsible for team of TLs / Floor supervisors
  • Should be proficient in managing the SLA s on daily, weekly and monthly basis Empower customer experience through increased customer satisfaction and self-help
  • Achieve superior business results through outstanding management of highly motivated, high-performing team(s) and the growth and development of individuals.
  • Improve Customer Satisfaction through effective collaboration
  • Very deep understanding of call centre tools, systems and processes especially CRM, ACD, CTI aspects
  • Strong process orientation and knowledge
  • Synthesize the diverse feedback you hear from our users across, different queues, social media app store platforms, influence and mediate between our users and product team.
  • Cultivate a culture of delivering superior solutions in order to retain our delighted users.
  • Develop and implement procedures pertinent to the effective and efficient operations and to set performance standards.
  • Provide MIS and submit weekly reports on user concerns, service failures and escalate issues on an on-going basis. Lead and direct the customer support team.
  • Controlling the attrition of the team Manage the absenteeism Regular
  • 1-2-1 with the team Career planning for team members
  • Metrics for performance measurement: Program level service levels C-sat / NPS scores Team quality scores People
  • Responsible for employee morale, absenteeism attrition. Organizational / Strategic
  • Should abide to company policies and display core values.
  • Align self to organizational goals.

Benefits

Skills Required

Job is expired

Company Overview

ADG Online Solutions Pvt. Ltd.
Faridabad, Haryana, India
0 Current Jobs Openings

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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