Handling patient appointments through phone. The staff should be aware of the availability of consultant for his outpatient days. This includes the days as well as the time when the consultant practices
Scheduling appointments as per the appointment scheduler
While taking appointments the staff should take the correct name and telephone number of patient seeking appointment
Strictly adhere to consultant walk in schedule while giving appointments for walk in patients
Handling ambulance calls and transferring it to the ambulance emergency coordinator with the patient details including contact and residential address.
Handling patient queries in a tactful manner
Transferring calls to the right department in case of query handling
Cancelling / rescheduling appointment whenever necessary by calling and informing the concerned patients
The staff should be aware of the leave protocols and when a consultant is on leave in order to ensure that wrong appointments are not given
Handle patient issues tactfully over the phone and bring it to the notice of OPD manager
